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Originally published on 22 Apr 2022 by Nikita Agarwal
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12 Tips to Build a Winning Customer Experience Strategy

12 Tips to Build a Winning Customer Experience Strategy

Each customer has a particular experience of interacting with your brand. This could be a good or bad experience. Let’s look at an example to make this clear. Suppose you’re planning to buy a new mobile phone. You are deciding between two identical phones from different brands. Source One brand is clear and prompt with its responses and is friendly throughout its customer service. The second brand did not respond to your messages on time and was slow or unwilling to engage with your queries. You’d obviously buy from the first brand, right? This is just basic human psychology. While
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Brands

EngageBay

Topics

customer relationship management, marketing automation, sales funnels

Categories

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